REFUND AND RETURNS POLICY Thank you for choosing www.vintageclasp.com! We want you to be satisfied with your purchase. If you have any questions after purchase, please read our Refund Policy carefully.
Refund Request If you wish to request a refund, please contact us within 30 days of receiving the item. Refund requests can be made by email (spark@vintageclasp.com). Please include your order number and relevant information so that we can process your request as quickly as possible.
Refund Conditions To be eligible for a refund, please make sure that: ● The item is unused and in its original packaging and tags. ● All returned items must be in sellable condition, except for shipping damage or wrong shipment.
Shipping Costs ● If the refund is due to our error (e.g. wrong item or damaged item), we will cover the return shipping costs. Please keep the relevant shipping receipt for reimbursement. ● If the refund request is submitted for personal reasons (e.g. change of mind or dislike of the item), the customer is responsible for the return shipping costs.
Refund Processing Once we receive the returned item and confirm that it meets the refund conditions, we will process the refund within 7 business days. The refund will be returned through your original payment method. If you do not receive the refund within this period, please check your bank account or credit card statement.
Exceptions The following situations are not applicable to the refund policy: ● Opened or used (unless due to quality issues). ● Items returned more than 30 days ago. Thank you for your trust in www.vintageclasp.com, we look forward to providing you with more happy experiences!
